Refunds & Returns
If you are not completely satisfied with your purchase, contact Spring Mills Alpacas to let us know why? We’re happy to offer no-hassle refunds or returns on any purchase that doesn’t leave you completely satisfied.
Shipping Policy
Spring Mills Alpacas offers free shipping on all purchases from our online store. We will ship your purchase within 5-7 days depending on availability. If there is a delay in shipping, we will notify you via the contact email or phone number entered at the time of purchase.
If you have a special shipping need (rush delivery, for example), please contact us. We’ll be happy to work with you!
Privacy Policy
What Do We Track?
Spring Mills Alpacas is adamant about protecting your privacy! We use Google Analytics to analyze traffic to our website that provides information to help us better serve the requirements of our users. We collect information such as the type of browser or device being used, and time spent on a particular page. We do not at any time store personal information without your consent.
Transaction and contact information submitted to our online store or through our contact form is stored for customer service use only.
How do we Use Your Data?
We use your data to improve our web presence and enhance your user experience. Any personal information you choose to share through our online store’s checkout process or through our contact forms is used for customer service only.
If you have provided contact information via the online store’s checkout process or through our contact form, we may periodically contact you with updates on new products and specials. If you would prefer we do not contact you, please let us know.
Do We Share Your Data?
No. Any personally identifying information submitted to our online store or contact forms is used for customer service only. We do not at any time share your information with any third-parties without your consent.
Do We Store Cookies?
Yes. Spring Mills Alpacas utilizes browser cookies to track activity on our website. Your cookie does not contain personally-identifying information. It contains a session id number that is randomly assigned when it’s created to identify your session. We use it to store user-specific data, such as the contents of your shopping cart.
Your cookie and session information is limited to your visit to springmillsalpacas.com. It cannot identify you personally and will never be shared with third-parties.
Are Store Transactions Secure?
Yes. All financial transactions take place off-site through PayPal’s secure checkout process.
Is My Connection Encrypted?
Yes. Your entire visit to goldenharvestacres.com takes place on a secure connection. You can browse and purchase on our site knowing that all information flowing between your computer and our’s is encrypted end-to-end.
Do We Store Credit Card Numbers?
No. All financial transactions take place through PayPal’s secure checkout process. We store transaction id’s so we can reference the transaction, and perform customer service tasks, but we do not store sensitive financial data.
Can I Place an Order Through Your Contact Form?
No. While your connection to our website is encrypted, your submission to our contact form is sent via email, which is inherently less secure. You can inquire with any questions via the contact form, but do not enter personally-identifying or sensitive financial information into the contact form such as bank account or credit card numbers.